Refund & Cancellation Policy

Payments are processed by Flutterwave in USD or NGN. Because most of what we sell is digital and delivered instantly, refunds are handled case by case, as set out in our Terms of Service. This page explains how we usually decide.

1. How to ask for a refund

Email contact@helsaverse.com within 7 days of purchase with the email on your account, your payment reference, and what went wrong. We aim to reply within 2 working days.

2. Books

Books are one-time purchases. If a file is broken, missing, or not what was described, we will fix it or refund you. If a book sells out while your payment is processing, we refund you in full.

3. Club and Pro tools (monthly)

Monthly plans renew every 30 days. You can cancel anytime from your account page, or by emailing us, and you keep access until the end of the period you paid for. If you were charged for a renewal you did not intend and have not used it since, contact us within 7 days and we will usually refund that renewal.

4. Lifetime plans

Lifetime Club and Pro access are one-time charges. If the product does not work for you, contact us within 7 days of purchase and we will review the request.

5. Services (handling, audits, coaching)

Account handling is billed monthly and can be cancelled before the next billing date. Work already delivered in a paid month is not refundable. Audits and coaching sessions can be rescheduled, and are refundable in full if cancelled before work or the session has started.

6. How refunds are paid

Approved refunds go back to the original payment method through Flutterwave. Timing depends on your bank, usually 5 to 10 working days.

7. Duplicate or failed payments

If you were charged twice, or charged without getting access, email us with your reference and we will either activate your purchase or refund the extra charge.